ZigZag Philippines, a premier global talent solutions provider, today announced the official launch of its Managed Security Operations Center (SOC) Services, marking a transformative moment for cybersecurity in the outsourcing industry. This milestone follows six months of intensive cybersecurity upskilling in partnership with Canadian cybersecurity advisory leader Sterling Information Technologies Inc. and the full deployment of Xcitium EDR across ZigZag’s operations.
Founded in 1993, Sterling has earned its reputation as one of Canada’s most trusted names in cybersecurity and operational risk consulting. Originally a hardware and services company, Sterling has evolved to deliver enterprise-wide cyber strategies, SOC enablement, threat intelligence, and advisory through a seasoned team of vCISOs, engineers, and data scientists. The company’s emphasis on trust, transparency, and long-term partnerships aligns closely with ZigZag’s own business values.
A new standard for BPO security
ZigZag’s Managed SOC Services debut with three high-impact offerings designed to redefine how BPOs defend against today’s cyber threats:
- 24/7 Threat Monitoring by Cyber Defense+ certified analysts
- Seamless Xcitium EDR integration featuring patented ZeroDwell Containment™ technology
- Specialized State-Sponsored Attack Mitigation, focused on evolving threats in the APAC region
“The outsourcing sector handles some of the world’s most sensitive data, yet most providers still rely on outdated security models,” said Chris Adebahr, CEO of ZigZag Global. “Our SOC isn’t just a service, it’s a security backbone for the BPO industry, built on battle-tested technology and next-gen talent trained by Sterling.”
“We’ve embedded cybersecurity into the DNA of our teams & workforce,” added Allen Adolfo, Head of Information Technology at ZigZag Philippines. “From Sterling’s strategic training to the deployment of Xcitium’s cutting-edge EDR, this launch sets a new benchmark in how BPOs can proactively protect clients, staff, and operations from the world’s most aggressive cyber threats.”
As the operational hub of Singapore-based ZigZag Global, ZigZag Philippines supports high-growth businesses across North America, Europe, Australia, and beyond. The company’s Workforce+Security framework embeds Sterling-certified cybersecurity practices at every level of service delivery—setting a new industry standard for compliance, resilience, and data protection in the BPO sector.
Proof in performance
During the implementation and training phase, ZigZag’s SOC team successfully neutralized critical threats and demonstrated superior response times. Notably, no security incidents have disrupted operations since the deployment of Xcitium EDR, a testament to the strength of the ZeroDwell architecture and the readiness of the Sterling-trained team.
- Threat containment times improved by 94% compared to traditional AV tools
- Over 400 critical threats identified and resolved during simulated attacks
- Continuous monitoring has maintained uninterrupted security coverage across all operations
“ZigZag’s investment in cybersecurity is both visionary and practical,” said Neil Cesario, Chief Information Security Officer of Sterling Information Technologies Inc. “They didn’t just buy tools, they build expertise. Their team is now a regional force in threat mitigation, and this SOC launch proves that BPOs can lead, not lag, in cybersecurity innovation.”
Cybersecurity initiatives – August 2025
To support its client partners and the broader business community, ZigZag is offering the following complimentary initiatives:
- 14-Day Managed SOC Proof of Concept with full Xcitium EDR integration
- NIST 2.0-Based Cybersecurity Risk Assessments for select enterprise clients
- Cybersecurity Awareness Training for global clients and internal teams
- Exclusive APAC Threat Briefing Webinars, co-hosted with Sterling’s intelligence team
Why this matters for enterprises
According to the ASEAN Cyber Threat Report 2025, attacks on Philippine BPOs have surged 217% year-over-year. In response, ZigZag has developed a scalable SOC offering to meet the needs of modern enterprises:
- The first BPO-owned SOC built to secure both internal systems and client environments
- Built-in compliance support for GDPR, HIPAA, ISO, SOC 2, and emerging APAC data privacy regulations
- A flexible Security-as-a-Service model that ensures affordability and protection at every scale
