As AI adoption dominates boardroom discussions, leaders must decide: when does adoption create real value… and when is it just FOMO? It’s a truth universally acknowledged that the mass use of artificial intelligence is here to stay. Since November 2022, when ChatGPT was made accessible to the public, it has sparked an AI boom that continues to this day, affecting businesses from the creative sector to business process outsourcing (BPO) industries. Global capital investment in generative AI reached $49.2 billion in the first half of 2025, more than double the total investments made in 2023. Generative AI tools have since…
