Maya Philippines Inc. and Maya Bank Inc.—the regulated entities powering the country’s leading all-in-one finance platform Maya—have renewed their International Organization for Standardization (ISO) certifications, remaining the first digital bank and among the earliest fintech players in the country to maintain ISO 27001 for information security management systems and ISO 27701 for privacy information management.
Maya Philippines Inc. and Maya Bank Inc.—which power Maya’s payments and banking services—first earned ISO 27001 (Security) in 2022 and ISO 27701 (Privacy) in 2023. Both continue to meet annual audit and recertification standards, underscoring the maturity and consistency of Maya’s security and privacy controls.
“At Maya, security is central to every product we design, putting protection directly in our customers’ hands,” said Dr. Ken Baylor, Group Chief Information Security Officer of Maya. “ISO 27001 and 27701 confirm that discipline—it means our customer data is protected to global standards and our in-built trust scales with our technology.”
This milestone also coincides with Cybersecurity Awareness Month, reinforcing Maya’s commitment to making protection part of daily banking.
Security built into the experience
Maya integrates risk management and privacy protections from the earliest stages of product development—ensuring new features are configured to address both known and emerging threats.
Maya follows global best practices in data protection, aligning with the Philippines’ Data Privacy Act of 2012 and the EU’s General Data Protection Regulation. Together with its Payment Card Industry Data Security Standard (PCI DSS) certification and recognitions from the National Privacy Commission—including the Privacy Initiative of the Year 2022—Maya sets the benchmark for digital trust in Philippine finance.
Its in-app Security Center gives users real-time control: freeze or unfreeze cards, set limits and manage channels instantly. These controls are reinforced by biometric logins, one-time passwords and AI-driven fraud monitoring capable of detecting suspicious activity before it happens.
“Security shouldn’t just work hard in the background. Customers must be able to take direct security actions so they feel in control,” said Shailesh Baidwan, President of Maya Group and Co-Founder of Maya Bank. “Maya’s approach makes protection tangible for customers. That shift is critical given fraud is rising globally and customer confidence and trust is key.”
Building a culture of protection
Beyond technology, Maya advances fraud awareness through customer protection campaigns and public-private sector partnerships.
Its Scam Patrol campaign equips users to detect fraud. It supports the #ScamWatch initiative of the Cybercrime Investigation and Coordinating Center (CICC) and ScamWatch Philippines. It also co-founded PROTECTA PILIPINAS Fintech with the Department of Information and Communications Technology (DICT), the Philippine National Police (PNP), the Securities and Exchange Commission (SEC) and major telcos—building a national fraud-prevention network.
