The convergence of AI, automation, and secure digital identities is poised to revolutionize Philippine businesses. Nexus Technologies, Inc., a leader in IT solutions, is at the forefront of this transformation, helping organizations navigate this new era.
Evolution and a Vision
The Philippine IT sector is undergoing a rapid transformation. Donna Romano-Uy, vice president of product management at Nexus, offers a compelling vision of this evolving landscape and how Nexus is positioning itself to lead the charge.
Her insights paint a picture of a future shaped by AI-driven solutions and automation.
“I see that the IT landscape over the next decade will be shaped by more automation activities following the current AI trend, even evolving to Agentic AI,” Romano-Uy says. “While Gen AI focuses on creating, generating responses, drafting summaries, etc., Agentic AI focuses on action. It is designed to reason, make decisions and execute actions in real-world environments.”
Other developing technologies include IoT adoption, zero-touch operations (meant to create future-ready network operations), digital identity verification (necessary to secure online transactions), and, hopefully, 6G connectivity.
The increasing reliance on online transactions necessitates stronger data privacy laws and secure digital identity verification, crucial for building trust and security in the digital economy.
Romano-Uy also anticipates significant advancements in connectivity, with the transition to 6G promising unparalleled speed and accessibility, paving the way for seamless “zero-touch operations.”
“I think we’ll have future-ready network operations where manual activities are completely eliminated, and everything is automated,” she predicts, outlining a future where technology streamlines processes and enhances efficiency.
Technology for Enhanced Customer Experience
Nexus is actively responding to these technological advancements by integrating them into its product offerings and service delivery.
Romano-Uy emphasizes the company’s commitment to leveraging emerging technologies like AI and blockchain to streamline internal operations and enhance customer experiences.
“With these technologies, we can streamline our internal operations to support our customers better, for a better customer experience,” she states, highlighting the company’s proactive approach to technological integration.
This data-driven approach allows for more informed decision-making and provides clients with comprehensive contextual information, leading to more effective solutions and improved outcomes.
A prime example of this strategic adaptation is the successful implementation of ServiceNow for a service provider.
“The service provider used to maintain about 20 different applications,” Romano-Uy recalls. “With our solution, we consolidated all those 20 different applications into one single employee portal, significantly reducing their technical debt while providing cloud access and enabling purely digital transactions. This streamlined system improved efficiency, reduced costs, and enhanced the employee experience.”
Focus on Customer Satisfaction
Nexus’s approach to measuring success goes beyond the mere completion of projects. Romano-Uy emphasizes the importance of ongoing customer satisfaction and product usage as key indicators of success.
“Our work doesn’t end when we complete the implementation,” she emphasizes. “It’s when they start using the product and when they’re happy about it.”
This customer-centric approach is reflected in the company’s commitment to post-deployment support and the cultivation of long-term relationships.
Regular engagement with clients ensures that solutions are effectively utilized and that the value of their investments is fully realized.
“We do post-deployment sessions with customers to make sure we have a long-term and strategic partnership with them,” she explains, highlighting the importance of ongoing support and partnership.
Continuous Innovation and Employee Development
Nexus maintains its competitive edge through a combination of continuous innovation and a strong commitment to employee development.
Romano-Uy underscores the company’s proactive approach to identifying and integrating cutting-edge technologies into its portfolio.
“We’re always on the lookout for new innovative solutions,” she says. “We ensure we always offer top-tier, cutting-edge solutions, staying ahead of the rapid evolution of technology.”
This commitment extends to its employees, with a generous provision of training and certifications to ensure that the Nexus team remains at the forefront of IT advancements. “We’re very generous with the training and certifications we offer internally, ensuring our people are at the forefront of IT advancements,” Romano-Uy explains, emphasizing the importance of employee growth and expertise.
Nexus adopts a consultative approach to digital transformation, guiding clients through a phased journey rather than imposing a disruptive “big bang” approach.
“Digital transformation is a journey,” Romano-Uy emphasizes. “You can’t impose transformation at the onset; it requires a strategic approach, gradual adoption, and continuous adaptation. We want to make sure it’s a journey—covering People, Process, and Technology.”
This collaborative strategy fosters long-term partnerships and ensures sustainable success for both Nexus and its clients. Rather than simply implementing technology, the company works closely with organizations to understand their unique challenges, align solutions with business objectives, and drive meaningful change.
“We’re here to prescribe; we’re here to guide them [about] the best practices,” she concludes, highlighting the company’s consultative and prescriptive approach.
“Our goal is not just to implement solutions but to empower businesses to evolve, innovate, and stay competitive in a rapidly changing digital landscape.”
This commitment to continuous innovation, employee development, and a customer-centric approach positions Nexus as a leader in the evolving Philippine IT landscape.
